Shipping policy

We have complimentary shipping within Singapore above a minimum spend. Shipping charges, if applicable, will be calculated and displayed on the checkout page based on the location, and vary depending on the size, weight and destination of your chosen items. Delivery costs may occasionally be included within the purchase price and we will specify where this is the case.

All shipments are registered with a tracking number. Once the order is dispatched, you will receive an email with a tracking number which can be used to track your order hereThe indicative shipping charges applicable to customers are as below:

Location  Order Value Shipping Rate
Singapore S$150 and above Free
Singapore Below S$150 S$10
Rest of the world NA Flat fee - US$35

Currently, we do not ship on weekends and public holidays. Do note that delivery time is calculated from when the package leaves our warehouse.

Delivery Time

Items are dispatched directly from our Singapore warehouse and are subject to availability at the time of ordering. We keep most of the popular pieces in stock but few of them are made only on order. This means that for some items you will have to wait for a few days, but by doing that you have played a small part in helping prevent wastage of precious raw material and resources.

Ready to ship: These items are in stock will be shipped within 3 business days after payment confirmation. You will receive an email update from us after your item has been shipped. Depending on the delivery address, items may take anywhere between 1-3 weeks to arrive.

Made-to-order: All orders in this category may have a short delay from the estimated delivery time in your Shipping Confirmation, of which we will notify you immediately. Please consider any such notification as an amendment to the terms of the Shipping Confirmation.

In addition to the above, there may be other circumstances which result in reasonable deviations from the estimated delivery time in your Shipping Confirmation. All our products are slow-made using processes that are dependent on specific skills that very few artisans have. We agree that waiting for an item you love is hard, but we promise it will be worth the wait.

Will I receive customs/import duties?

Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel. We are not responsible for any customs and import duty charges.

Unfortunately, we have no control over these charges and are unable to tell you what the cost would be, since customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.